Free Shipping Over $99.00: Orders that qualify for free shipping will be sent by the most appropriate method based on their size and the location it is being shipped to. This option is only available in the lower 48 states. Skis and big mountain boots do not qualify for free shipping.

Safe Shopping Guarantee: “We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at The Mountaineer. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.”

Transactional Information: We make every effort to ensure that your purchase experience at The Mountaineer is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions. To be sure you’re browsing secure pages, check your Web browser’s status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an “s” after the “http” (https://…) in the Web site address to indicate that you’re in a secure environment. We also protect your purchase by preventing the shipment of merchandise to a fraudulent address. All billing addresses are verified electronically as and all alternate shipping addresses are verified manually. Any customer shipping to an address that differs from the billing address must put this alternate address on file with his or her credit card company. We then call the credit card issuer to verify that the customer has indeed put the information on file.

Data Sharing: The Mountaineer does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, The Mountaineer gives your name, shipping address, phone number, and order information to our shipping carrier. The Mountaineer also supplies your name, billing address, and credit card information to the credit card processor who bills your account. The Mountaineer has strict guidelines requiring all third parties to keep any shared personal information confidential. If you have a question that isn’t answered here, please contact us and we’ll be happy to answer it for you. You can email us here , or call us at 1-518-576-2281

Sales Tax Information: If required by law, The Mountaineer will add sales tax to the order to be paid by the customer. Applicable sales tax will be charged on all orders to be delivered in the State of New York. Shipping Policy: The Mountaineer does not ship on Saturday or Sunday. Due to shipping restrictions we cannot deliver to P.O. Boxes. Standard shipping takes 3 to 7 business days. The Mountaineer can not control and is not responsible for customs duties levied on international shipments. All stock items will ship within 24 hours, once the order has been processed. **Due to verification process we are required to ship to the address where you receive your monthly credit card statements. In the event that you would like to ship to your business address, we require the company name and phone number and we would be able to ship there, provided this is the same state as your billing address and the business is verifiable. Additional information may be required if the billing and shipping addresses are in two different states.

Disclaimer and Limitation of Liability as to Products Sold. All of The Mountaineer Inc. Products are guaranteed against defects for 30 days from the date of invoice. Except as expressly stated herein, The Mountaineer makes no representations or warranties, either express or implied, of any kind with respect to products sold on this site, included but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to The Mountaineer Inc. arising from any product sold on the The Mountaineer shall be the price of the product ordered. In no event shall The Mountaineer be liable for special, indirect, consequential, or punitive damages related to product sold.

Privacy Statement: The Mountaineer is committed to keeping any information we receive from our users private and secure. We do not sell our customer information to any outside company. All information collected remains private and secure.