How do I return an item?

Return and Exchange Policy: Products are subject to manufacturer’s restrictions and can be returned within 14 days of receiving for refund or replacement and the following terms and conditions will apply. Items may not be returned after they have been used. You are responsible for return shipping in all cases. Items can not be returned after 14 days of receiving.

Returns: The customer is responsible for the cost of returning the item(s) to the Mountaineer. Note: All climbing hardgoods sales are FINAL. No exceptions.

Exchanges: In addition, the customer will be charged the actual shipping cost of all items sent in exchange. Shipping charges are non refundable. Any damages or missing items to the original package mayresult in additional charges being assessed to your account.

Defective products can be returned for replacement with the same product without fee. The Mountaineer will not cover the cost of shipping items back to the store. Replacement product will be shipped out on receipt of the returned product by The Mountaineer without additional shipping charges.

Where appropriate, credit will be given within three weeks of return of the product. Credit will calculate based on the price of product on the date the returned item reaches The Mountaineer store. Customers wishing to return or replace any product after the return period from date of invoice must contact the manufacturer of the product.

The Mountaineer will have no liability after 14 days.

Pricing Policy: Pricing and availability are subject to change without notice. The Mountaineer has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and The Mountaineer is not responsible for any errors contained therein. Prices are for internet mail order only. Please call for retail pricing. Order confirmation doesn’t constitute a final offer or contract. All orders are subject to management review and approval and if found to be invalid due to any reason, are subject to cancellation by management. In case an item is not available, or out of stock, we will notify you Via Email within 24-48 Business hours.

Payment Policy: We accept MasterCard, Visa and Discover . There will be no surcharge for the use of a credit card. Your card will be billed once the order is processed and ready to be shipped. When using your credit card be sure to provide your exact billing address and phone number your credit card has on file on you. Incorrect information may cause a delay in processing your order.

Order Acceptance Policy: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Mountaineer reserves the right at any time after receipt of your order to accept or decline your order for any reason. The Mountaineer reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $1000.00 must obtain pre approval. We may require verifications or information before accepting any order.

Cancellation Policy: Should you wish to cancel an order after it has been shipped, you would be required to refuse delivery of your shipment. A cancellation fee of 7% along with applicable fees and shipping charges will be charged to your account.